Delivery & Returns Information

UK Delivery:

Delivery Method Charge Delivery Time
Express Tracked Delivery FREE on all orders 1 working day from despatch
Next Day Tracked Signed For Delivery £4.75 Mon to Fri delivery
£7.50 Sat delivery
Next Day

All UK orders are sent via Royal Mail Tracked 24 service. UK orders over £150 will require a signature on delivery.

The delivery time for the Express Tracked delivery service above is for indication purposes only. This service is not guaranteed to arrive within one working day, however, the majority of orders are received within one working day.

We are unable to ship to PO Box addresses.

Republic of Ireland:

Delivery Method Charge Delivery Time
Standard Delivery FREE on all orders 3-5 working days

All ROI orders over £150 will require a signature on delivery.

International Delivery (excluding Sweden, Norway, Finland and Denmark):

Delivery Method Charge Delivery Time
Standard Delivery £7.95 5-7 working days
Standard Delivery FREE (over £100) 5-7 working days

Sweden, Norway, Finland and Denmark:

Delivery Method Charge Delivery Time
International Tracked and Signed for Delivery £10.50 5-7 working days

International delivery normally takes 5-10 working days but can take up to 15 working days. In the unlikely event that your order does not arrive within this time frame we ask that you kindly wait until the 15th working day before contacting us.

Should a product you have ordered be out of stock we will aim to contact you within 24 hours to let you know the estimated despatch date.

Orders placed outside of our normal operating hours will normally be despatched on the following working day (subject to stock availability). Over Christmas, New Year and other UK bank holiday periods, orders may take longer to be despatched.

In the unlikely event that your order does not arrive within the specified time we ask that you kindly contact our customer care team on 01925 730343.

Returns Policy & Procedure:

Returns:
Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by telephone on 01925 730343 or email enquiries@skincity.co.uk. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.

Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.

Returns address:
Skincity, Chapelhouse Barn, Pillmoss Lane, Lower Whitley, Warrington, Cheshire, WA4 4DW

Cancellation/Refund policy:
You have the right to cancel your order at anytime within 14 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.

Your order should be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

We will process a refund on receipt of goods.

Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.

Refused & Undeliverable Packages:
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Skincity.co.uk has incurred in sending the products out to you.

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