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Welcome to Skincity UK!

The big day has finally arrived! We are very excited to reveal that Effortless Skin is now Skincity. This change means we are now able to provide our customers with an even better online shopping experience, including faster delivery and our specialist signature wrapping experience. Not only that, but we’ve made it even easier to find the right products for your skin’s needs with our collection of online Skin Tests. Here’s what you need to know…

We’re still the same, just better

Our team may have grown but we still have the same goals: to help you find the best, most effective skin care products for your complexion needs. Whether you have blemishes, are struggling with sun damage or have fine lines you want to minimise, we are here to help!

Our Skin Therapists

As well as our blog, our team of certified Skin Therapists are on hand throughout the day to help solve your complexion queries. If you need advice on finding the right cleanser or want to chat to someone about the new serum you have just purchased, they can help.

Take our Skin Tests

Our Skin Tests have been designed to help you find the perfect products for your skin type and needs. Simply fill in the questionnaire online and our team of Skin Therapists will use your answers to create a unique, personalised routine that will be sent to you via email. It’s that simple!

Our Signature Wrapping Experience

When you receive your order, we want you to feel truly special so we will be treating every customer to our new signature wrapping experience. That means no more unwanted packaging or excessive padding. Instead, we use our recyclable Skincity tote bag to protect your products. You will also receive a make-up bag, a complimentary sample to try, a copy of Skin Health Magazine (where possible) and a Kokeshi.

The Kokeshi Doll

A Kokeshi is an ancient Asian symbol of gratitude which we will be including in all orders as a way to say thank you for choosing to shop with us. We will be varying the design of these cute little dolls throughout the year, so you can collect and keep your favourites forever!

We hope you are as excited about these changes to our site as we are, but if you have any questions about any of our new services, please get in touch:

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  1. Carol G says:

    Your blog from February 5th states “no more unwanted packaging or excessive padding”. Great.

    However, with my first order you include a kokeshi doll, a make-up bag and a carrier bag. None of these I need or want. I now have to try to dispose of them ethically.

    Maybe you could have an opt-in / opt-out option on accounts or orders so that nobody receives anything they don’t want.

    • Danielle Hadley says:

      Hi Carol,
      Thank you for your feedback. We understand your concerns. We already have plans to introduce a basic wrapping service later on this year for people like yourself who would prefer not to receive the added extras in our orders. All the extras included, from the tote bag to the kokeshi, are fully recyclable as are the box and tissue paper. If you would like to be excluded from our current signature wrapping experience, please contact our customer care team on and they can arrange this for you.
      Many Thanks,
      Skincity UK

  2. Dominique Constance says:

    Absolutely LOVE how my products come packaged from SkinCity! Their attention to detail and care with presentation is second to none , plus I always receive a new sample or two so I can try new skincare products before I buy! Thankyou SkinCity!

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